Last updated: 14 July 2026
1. What are cookies and similar technologies?
Cookies are small text files stored by a website or service in a browser. Similar technologies include local storage, pixels and scripts that remember a choice, provide a requested function or help measure website use.
Some technologies are essential for a requested service or security. Others, including analytics, require a choice before they are used.
2. Our approach to consent
The website does not load Google Analytics until you select Accept analytics. Rejecting analytics is offered alongside acceptance and does not prevent access to ordinary website content.
We store your choice in your browser for up to six months, then ask again. You can reopen Cookie settings from the footer and change your choice earlier.
3. Technologies used on this website
4. Embedded and third-party services
Some pages include third-party content needed for a function you choose to use. Examples include the customer service portal, manufacturer driver downloads and the security check on the contact form. Those providers may use their own storage technologies when the relevant page or service is opened.
The service portal is provided so existing customers can access their account and report support requirements. Manufacturer download panels provide requested device files. The contact-form security check helps prevent abuse. The relevant provider may publish separate privacy and cookie information.
5. Analytics
If you consent, Google Analytics helps us understand aggregated information such as which pages are visited, how visitors arrive and whether the website is working usefully. We configure IP anonymisation and do not intentionally send contact-form content to analytics.
Analytics is not essential. It remains off until accepted and can be disabled later through Cookie settings.
6. Changing or withdrawing your choice
Use Cookie settings in the website footer to accept or reject analytics at any time. Rejecting after earlier acceptance disables future analytics loading and the website attempts to remove Google Analytics cookies set for this domain.
You can also delete cookies and local storage through your browser settings. Browser controls vary, so consult the help information for the browser and device you use.
7. Updates and contact
We will update this policy if the technologies or purposes change. The latest published date appears above.
Questions about website cookies or privacy can be sent to [email protected] or raised by calling 0333 320 8684.
