Starts diagnosis without waiting for travel time
Remote print support
Virtual Service Visit
Use secure remote diagnostics, guided visual support and planned remote maintenance to resolve suitable device issues sooner and reduce avoidable disruption.
Solution overview
What Virtual Service Visit does.
A Virtual Service Visit gives an engineer a secure remote route to diagnose suitable printer and multifunction-device issues. Depending on the fault and agreed support tools, the team may be able to guide a user, review the device or complete an appropriate adjustment without waiting for an on-site visit.
Where a physical repair is still required, the remote session helps the engineer arrive with better information. Visual support can use a time-limited browser session on a phone or tablet so the user can show the issue and follow guidance without installing a permanent app.
Core capabilities
- Remote diagnosis of suitable device faults
- Guided browser-based visual support where appropriate
- Remote audits and supported configuration updates
- Proactive monitoring alongside an agreed service plan
- Clear escalation to an informed on-site engineer
- Secure sessions arranged through the service team
What it can improve
Practical outcomes for your team.
Resolves suitable issues with less disruption
Improves the information available when an on-site visit is needed
Plan before you license
